Yes. Every piece in our collection is crafted from solid brass, never plated zinc, aluminium, or hollow cast. The material is consistent all the way through, so even as the surface develops a natural patina over time, the integrity and weight of the hardware remain unchanged.

Yes. All of our hardware is finished with a protective lacquer coating applied by hand as the final step in our finishing process. This preserves the original tone and sheen, prevents tarnishing, and ensures the piece looks the same years from now as the day it was installed.

Absolutely. We offer full customization on any catalogue piece, including finish, dimension, and center-to-center spacing. We also develop entirely bespoke designs in collaboration with designers and architects. Custom orders require a minimum purchase amount, and a design fee may apply for smaller quantities. Visit our Trade Program page or reach out through the contact form for details.

Heirloom-grade. Every piece is meticulously crafted through precision machining, sanding, brushing, and hand polishing. The provenance of our hardware is rooted in exceptional materials and quiet luxury. You'll notice the weight immediately. Solid brass feels fundamentally different from mass-produced alternatives, and it carries a status and permanence that define the spaces it inhabits. Our standards for finish, design, and construction are among the highest in the industry.

In-stock catalogue items are processed and shipped within two to three business days. Custom orders and new designs typically take approximately 60 days to ship. You'll receive a shipping confirmation with tracking details as soon as your order leaves our facility.

Yes. Expedited and priority shipping options are available at checkout. If you need hardware by a specific date for a project deadline, contact us directly and we'll coordinate the fastest available routing.

Once your order ships, you'll receive an email with a tracking number and a direct link to the carrier's tracking page. You can also check your order status at any time by visiting our website and logging in with the email or phone number used to place the order. No account creation required.

Orders can be cancelled before they enter production. Contact us as soon as possible with your order number and we'll do our best to accommodate. Once an order has been fulfilled or shipped, it cannot be cancelled, but you may be eligible for a return.

We process all payments through our secure online checkout to protect your information. If you're unable to complete an order online, send us a message with your name and phone number and we'll arrange an alternative.

We offer a hassle-free 30-day return policy on unused, uninstalled catalogue items. Items must be in their original packaging and in resale condition. Custom orders and bespoke pieces are non-returnable. For full details, visit our Return Policy page.

Yes. A 15% restocking fee is applied to all returns and exchanges. This is built into our business model and helps us maintain competitive pricing on exceptional, handcrafted hardware.

Once we receive your return, inspection and processing typically take one to three business days. Your refund will be issued to the original payment method. You'll receive a confirmation email when the refund has been processed.

Visit our Professional Partners page and complete the registration form. Most applications are reviewed within one to two business days. The program is open to interior designers, architects, contractors, builders, and showrooms.

Trade discounts are tiered by total order value and applied automatically at checkout once your account is approved. Larger projects and repeat programs qualify for preferential rates. Contact your dedicated specialist for a project-specific quote.

Yes. Trade orders are pushed to the top of the production queue with firm delivery commitments and proactive updates at each stage. Rush timelines can be arranged for critical project milestones.